Sure! Here is the updated Refund and Returns Policy for PD Sales with the provided contact email:
Refund and Returns Policy
Overview
Thank you for shopping with PD Sales! We strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, we are happy to help with returns or exchanges based on the following terms:
Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Be returned within 30 days from the date of purchase.
Non-returnable Items
Unfortunately, we cannot accept returns or exchanges for the following:
- Perishable goods such as food, flowers, newspapers, or magazines.
- Intimate or sanitary goods.
- Hazardous materials or flammable liquids and gases.
- Downloadable software products.
- Gift cards.
Conditions for Partial Refunds
Certain items may be eligible for partial refunds based on their condition:
- Books with obvious signs of use.
- Opened CDs, DVDs, video games, software, vinyl records, or other media.
- Items that are damaged, missing parts, or not in their original condition due to reasons other than our error.
- Items returned more than 30 days after delivery.
Refund Process
- Inspection and Approval: Once we receive your returned item, we will inspect it and notify you via email whether your return has been approved or rejected for a refund.
- Refund Processing: If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund, please:
- Double-check your bank account.
- Contact your credit card company, as it may take some time for your refund to be posted.
- Contact your bank for processing delays.
If you’ve completed these steps and still haven’t received your refund, please reach out to us at pdsllimited@gmail.com.
Sale Items
Please note that only regular-priced items are eligible for refunds. Sale items are not refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at pdsllimited@gmail.com and send your item to the following address: {physical address}.
Gifts
If the item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the item is received, we will mail you a gift certificate. If the item was not marked as a gift or was shipped to the gift giver, a refund will be issued to the gift giver, and they will be informed of the return.
Shipping Returns
To return your product, please mail it to: {physical address}.
You are responsible for paying your own shipping costs for returning items. Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item. We cannot guarantee that we will receive your returned item.
Need Assistance?
For questions related to returns and refunds, please contact us at pdsllimited@gmail.com.